Return and Refund Policy

At Evolvex, we want you to feel confident about your purchase. Please review our return and refund guidelines below:

1. Size-Related Returns

Our mistake: If we send the wrong size (different from what you ordered), we’ll provide a full refund or replacement at no cost. To process this, you’ll need to provide:

- Photo evidence of the size received

- A screenshot of your original order

Customer mistake: If you ordered the wrong size yourself, we cannot offer a refund or replacement. Returns for fit issues are only accepted if we made an error in fulfilling your order.

2. General Return Guidelines

- Most refunds and replacements are handled through photo verification — in most cases, you won’t need to return the physical product.

- We strongly recommend reviewing our sizing information carefully on each product page before placing an order to avoid sizing issues.

3. Dissatisfaction with the Product

- If you are not satisfied with your purchase and wish to request a refund, you may return the product to our warehouse.

- Customers are responsible for covering the cost of return shipping.

- To receive return instructions (including our warehouse address), please contact us at support@evolvex-official.com.

- Once we receive and inspect the returned item, we will process your refund.

4. Money-Back Guarantee

We offer a 30-day money-back guarantee if you do not see results after consistent use. To be eligible, the product must be used as recommended and within the 30-day period. Please contact our support team for guidance on how to proceed with this guarantee.